Last updated: April 10, 2026
At Yardvo, we want you to shop with confidence. This Refund & Returns Policy explains your rights and our process for cancellations, returns, replacements, and refunds for orders placed on our website.
1. Company Information
Yardvo
22 Rue de la Paix, Delle, 90100, France
Email: contact@yardvo.com
Phone: +44 7429 918753
2. Scope of This Policy
This policy applies to consumer purchases made through our website for delivery to the United Kingdom. It should be read together with our Shipping Policy and Terms of Service.
Nothing in this policy removes or limits any mandatory rights you may have under applicable consumer law. UK online customers generally have a 14-day cancellation right for distance purchases, and separate legal remedies if goods are faulty, not as described, or unfit for purpose.
3. Your Right to Cancel a Standard Order
If you buy a standard, non-custom item from us online, you have the right to cancel your order within 14 days after the day you, or a person you nominate, receive the goods. You do not need to give a reason for cancelling. For orders delivered in separate parts or lots, the 14-day period starts after the final part is received.
To cancel, you must clearly tell us before the cancellation period ends. You can do this by emailing contact@yardvo.com with your order number and a clear statement that you wish to cancel. You do not have to use a special form, as long as your message clearly communicates your decision to cancel.
4. Returning Goods After Cancellation
If you cancel your order after delivery, you should send the goods back, or make them available for authorised collection where return by post is not practical, within 14 days of telling us you want to cancel.
For standard change-of-mind cancellations, returned goods must be in a condition consistent with reasonable inspection. You may inspect the goods as you would in a shop to establish their nature, characteristics, and function. However, if the value of the goods has been reduced because they were handled more than necessary, we may make a deduction from your refund to reflect that diminished value.
Because sheds and other bulky outdoor structures are large items, returns may require a scheduled collection rather than ordinary parcel post.
5. Return Shipping Costs for Change-of-Mind Returns
For change-of-mind cancellations, the customer is responsible for the direct cost of returning the goods, including reasonable collection costs for bulky or non-postable items such as sheds, unless we expressly agree otherwise in writing. This is disclosed here so that the return cost position is clear before purchase.
We do not charge a restocking fee where you are exercising your legal cancellation right.
6. Refunds for Cancelled Orders
If you validly cancel a standard order within the cancellation period, we will refund the amount paid for the goods and the cost of our standard outbound delivery service. If you selected a more expensive delivery option than our standard delivery method, we only refund the basic delivery cost.
We will issue the refund without undue delay and within 14 days of receiving the returned goods back, or within 14 days of you providing evidence that the goods have been sent back, whichever happens first. If we have agreed to collect the goods, the timing will follow the applicable legal rules for that return arrangement. Refunds will usually be made using the same payment method used for the original transaction, unless we agree otherwise.
7. Items Not Eligible for Change-of-Mind Return
We do not have to accept a change-of-mind return for certain categories where the law provides an exception, including personalised or custom-made items. This means that made-to-order, specially sized, specially configured, or personalised shed products may not be cancellable after production has started or after delivery, unless they are faulty, damaged, or not as described.
If a product page states that an item is bespoke, made to your specifications, or personalised, that item will fall under this exception unless mandatory law says otherwise.
8. Faulty, Damaged, Incorrect, or Not-as-Described Goods
You are entitled to a remedy if the goods are faulty, not as described, or unfit for purpose. If a problem appears within the first 30 days, you may usually reject the goods and receive a full refund. After 30 days, the law generally gives the retailer an opportunity to repair or replace the goods first.
If a fault is reported within the first 6 months, we may have to repair or replace the item unless we can show it was not faulty when sold. If repair or replacement is impossible, unsuccessful, or not provided within a reasonable time and without significant inconvenience, you may be entitled to a price reduction or a final refund, depending on the circumstances.
Customers can have legal rights for much longer than six months, and claims can in some cases be brought up to 6 years after purchase in England, Wales, and Northern Ireland, or 5 years in Scotland, though the evidence requirements become different over time.
If you reject faulty goods under your legal rights, we bear the reasonable cost of returning them. UK legislation states that when goods are rejected under the statutory right to reject, the trader must bear the reasonable return costs.
9. Damaged on Arrival or Missing Parts
Please inspect your order as soon as reasonably possible after delivery. If the goods arrive damaged, incomplete, or with missing parts, contact us promptly at contact@yardvo.com and include:
- your order number
- a short description of the issue
- clear photos of the packaging and item
- any relevant delivery note details
Prompt reporting helps us investigate and resolve the issue faster.
10. How to Start a Return or Refund Request
To request a cancellation, return, replacement, or refund, contact:
Email: contact@yardvo.com
Phone: +44 7429 918753
Please include:
- full name
- order number
- delivery address
- reason for the request
- photos, where relevant
We may ask for additional details to verify the order and assess the correct remedy.
11. Condition of Returned Goods
Returned goods should be packaged as safely as reasonably possible for transit. For shed returns, all panels, fittings, instructions, accessories, and included components should be returned together where applicable.
If a non-faulty item is returned incomplete, damaged after delivery, or shows handling beyond what is necessary to inspect it, we may reduce the refund to reflect the loss in value where the law allows.
12. Order Cancellation Before Dispatch
If you wish to cancel before dispatch, contact us as quickly as possible. If the order has not yet entered dispatch, scheduling, or made-to-order production, we will normally cancel it and refund you in full.
If the order is already in dispatch, in production as a bespoke item, or scheduled for freight handling, different rules may apply depending on the stage of fulfilment and whether the goods are standard or custom-made. The legal 14-day cancellation right still applies to standard online goods unless an exception applies.
13. Delivery Failures and Refused Deliveries
If delivery fails because the customer provided an incorrect address, refused delivery without a valid legal basis, or did not cooperate with a scheduled bulky-item delivery, we may deduct the direct costs we incur for return transport or failed collection from any refund where the law allows.
This section does not affect your statutory rights in relation to faulty, misdescribed, or late-delivered goods.
14. Late or Missing Refunds
If we confirm that a refund has been issued and you have not yet received it, please first check with your payment provider or bank, as processing times can vary. If the delay continues, contact us and we will review the payment status with you.
15. Statutory Rights
This policy is intended to explain our main returns and refund procedures in a clear way. It does not remove or reduce any rights you may have under applicable consumer law, including your rights relating to online cancellation and faulty goods.
