Last updated: April 10, 2026

At Yardvo, we are committed to delivering your order as safely, quickly, and clearly as possible. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Company Information

Yardvo
22 Rue de la Paix, Delle, 90100, France
Email: contact@yardvo.com
Phone: +44 7429 918753

2. Delivery Area

Yardvo currently sells and delivers to customers in the United Kingdom.

At this time, our shipping service is intended for UK delivery addresses only. If an order is placed with an unsupported delivery address, we may contact you to correct the address, request an alternative eligible address, or cancel the order and issue a refund.

3. Order Processing Time

Orders are normally processed within 1 to 2 business days after payment has been successfully received and the order has passed our standard review checks.

Processing time may be slightly longer during:

  • peak periods
  • public holidays
  • high order volume periods
  • product availability checks
  • address verification or delivery scheduling requirements

Orders are not usually processed, dispatched, or delivered on weekends or public holidays unless otherwise stated.

4. Estimated Delivery Time

For most orders, estimated delivery is 2 to 5 business days after dispatch, depending on the delivery address, product availability, and carrier scheduling.

Please note:

  • delivery times are estimates, not guarantees
  • large or bulky items such as sheds may sometimes require a scheduled delivery window
  • remote or harder-to-reach areas may take longer than standard mainland delivery zones

If your order includes more than one item, the items may arrive in separate packages or on different dates depending on stock location and courier logistics.

5. Shipping Charges

Any applicable shipping charges will be shown clearly at checkout before you complete your order.

From time to time, we may offer free shipping promotions on selected products, order values, or delivery areas. Where such offers apply, the terms of the promotion will appear on the website or at checkout.

6. Delivery Method for Sheds and Large Items

Because sheds are large products, delivery may differ from standard parcel shipping.

For bulky deliveries:

  • the carrier may contact you in advance to confirm a delivery date or time window
  • someone may need to be available to receive the goods
  • delivery is generally made to the main entrance, driveway, curbside, or ground-floor accessible area, depending on the site conditions and the carrier’s service terms
  • assembly, installation, lifting over fences, carrying through the property, or placement in a specific garden location is not included unless explicitly stated on the product page

Customers are responsible for ensuring that:

  • the delivery address is accurate and complete
  • access for delivery vehicles is suitable
  • the location is safe and reasonably accessible
  • any restrictions such as gates, narrow access, stairs, parking limitations, or building access rules are disclosed before dispatch when relevant

If access is not possible at the time of delivery, additional charges, delays, or redelivery arrangements may apply.

7. Order Confirmation and Dispatch Confirmation

After placing an order, you should receive an order confirmation email. Once your order is dispatched, we may send a shipping or dispatch confirmation with delivery details when available.

If you do not receive your order confirmation, please contact us at contact@yardvo.com and check your spam or junk folder first.

8. Tracking Information

Tracking may be provided when available from the shipping partner.
For some larger freight or scheduled deliveries, full parcel-style live tracking may not always be available. In such cases, delivery may be coordinated through status updates, dispatch notices, or direct contact from the carrier.

9. Delivery Delays

While we always aim to deliver within the estimated timeframe, delays can occasionally happen for reasons outside our direct control, including:

  • adverse weather
  • courier backlog
  • stock transfer delays
  • address problems
  • failed delivery attempts
  • force majeure events
  • regional access issues

If we become aware of a significant delay, we will make reasonable efforts to inform you using the contact details provided with your order.

10. Incorrect Address Information

It is the customer’s responsibility to provide a complete and accurate delivery address at checkout.

If an incorrect, incomplete, or undeliverable address is provided:

  • shipping may be delayed
  • the parcel may be returned
  • additional delivery costs may apply
  • the order may need to be cancelled and reissued

If you notice an address mistake after ordering, please contact us immediately. We cannot guarantee that changes can be made once the order has entered processing or dispatch.

11. Missed Deliveries and Redelivery

If delivery is missed because:

  • no one is available to receive the order when required
  • access is unavailable
  • the address cannot be reached safely
  • the customer does not respond to carrier scheduling requests

then the order may be returned to the depot, delayed, or subject to redelivery fees.

For bulky shed deliveries, missed appointments can create extra transport and handling costs. Where such costs are charged to us by the carrier due to customer-related delivery failure, we reserve the right to pass on reasonable redelivery costs.

12. Delivery Inspection on Arrival

Please inspect your order as soon as reasonably possible after delivery.

If the packaging appears visibly damaged, or if any item appears missing, incorrect, or damaged on arrival, please contact us promptly at contact@yardvo.com with:

  • your order number
  • a short description of the issue
  • clear photos of the outer packaging and the product
  • any delivery note or carrier information, if available

Prompt inspection helps us resolve shipping issues more quickly with the delivery partner.

13. Damaged, Missing, or Lost Orders

If your order arrives damaged, incomplete, or does not arrive within the expected timeframe, please contact us as soon as possible.

We may investigate the issue with the courier and may ask for supporting details before confirming the next step. Depending on the situation, the resolution may include:

  • replacement parts
  • reshipment
  • partial refund
  • full refund
  • another appropriate remedy

We reserve the right to verify claims before issuing compensation.

14. Risk and Responsibility for Delivery

We remain responsible for delivering goods to the customer at the agreed delivery address or another agreed delivery location. Clear delivery arrangements and communication are important under UK consumer rules, especially for online sales and home delivery.

15. Order Cancellation Before Dispatch

If you need to cancel an order before it has been dispatched, please contact us as quickly as possible.

If the order has not yet entered dispatch or carrier scheduling, we may be able to cancel it and issue a full refund. If dispatch has already started, the cancellation may instead need to be handled under our return or refund process.

16. Contact Us

For any shipping-related question, please contact:

Yardvo
22 Rue de la Paix, Delle, 90100, France
Email: contact@yardvo.com
Phone: +44 7429 918753

17. Important Note

This Shipping Policy should be read together with our Return & Refund Policy, Terms of Service, and any product-specific delivery information shown on the product page. Nothing in this policy limits any mandatory rights that customers may have under applicable consumer law.