Last updated: April 10, 2026

At Yardvo, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or otherwise interact with us.

This policy is intended to provide clear and transparent information about how your personal data is handled in connection with our business and our website.

1. Who We Are

Yardvo
22 Rue de la Paix, Delle, 90100, France
Email: contact@yardvo.com
Phone: +44 7429 918753

For the purposes of applicable data protection law, Yardvo is the controller of the personal data described in this Privacy Policy.

2. What Information We Collect

We may collect and process the following categories of personal data:

Information you provide directly

  • Full name
  • Billing address
  • Delivery address
  • Email address
  • Phone number
  • Order details
  • Messages you send to us
  • Information you provide when requesting support, refunds, or delivery assistance

Information collected automatically

When you browse our website, we may automatically collect certain technical and usage information, such as:

  • IP address
  • Browser type
  • Device type
  • General location data based on IP
  • Pages visited
  • Time spent on the website
  • Referral source
  • Basic website interaction data

Transaction and account-related information

We may also process:

  • Purchase history
  • Payment status
  • Delivery status
  • Fraud screening results
  • Customer service records
  • Returns, complaint, and dispute history

We do not intentionally request or need special category personal data for normal retail orders.

3. How We Collect Your Data

We collect personal data:

  • when you place an order
  • when you fill in forms on our website
  • when you contact us by email or phone
  • when you subscribe to marketing communications, where available
  • when you browse our website
  • through cookies and similar technologies, where enabled
  • from payment, fraud prevention, delivery, and technical service providers involved in operating our store

4. How We Use Your Personal Data

We use personal data only where we have a proper reason to do so. Depending on the context, we may use your information for the following purposes:

To process and deliver your orders

We use your information to:

  • accept and manage orders
  • take payment
  • arrange shipping and delivery
  • communicate about your order
  • handle product issues, returns, or delivery questions

To provide customer support

We use your information to:

  • respond to inquiries
  • verify orders
  • resolve complaints
  • provide after-sales assistance

To operate, improve, and secure our website

We may use information to:

  • maintain website functionality
  • monitor performance
  • prevent misuse or fraud
  • improve navigation and user experience
  • troubleshoot errors and technical issues

To comply with legal and regulatory obligations

We may process data where required for:

  • tax and accounting records
  • legal claims
  • anti-fraud and security checks
  • consumer law compliance
  • responding to lawful requests from authorities

To send marketing communications

Where allowed by law, or where you have given consent when required, we may send you promotional emails or similar communications about our products, updates, or offers. You can unsubscribe at any time using the unsubscribe link in the message or by contacting us.

The lawful bases commonly used for these activities include contract for fulfilling orders, legal obligation for compliance duties, legitimate interests for running and securing the business where appropriate, and consent where consent is required, especially for certain optional cookies and some electronic marketing. Under ICO guidance, privacy notices should explain why data is processed, who it is shared with, and how long it is kept; for direct marketing and non-essential cookies, consent rules under PECR can also apply.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to make the site work, remember preferences, understand website performance, and support analytics or marketing features.

Some cookies are strictly necessary for the website to function properly. Other cookies, such as analytics, advertising, tracking pixels, scripts, or similar technologies, may only be used where required consent has been obtained. ICO guidance states that PECR covers cookies and similar technologies, and where those technologies involve personal data, UK GDPR also applies.

You can usually manage cookies through:

  • our cookie banner or consent tool, where available
  • your browser settings

Blocking some cookies may affect how certain parts of the website function.

6. Sharing Your Personal Data

We do not sell your personal data.

We may share your personal data with trusted third parties only where reasonably necessary to operate our business, such as:

  • payment service providers
  • website hosting and ecommerce platform providers
  • shipping, freight, or courier companies
  • fraud prevention and security providers
  • email and communication service providers
  • analytics or advertising partners, where used and lawfully configured
  • accountants, legal advisers, or regulators where required

We require service providers to handle data only as necessary for the relevant service and in line with appropriate confidentiality and security obligations.

7. International Data Transfers

Some of our service providers may process personal data outside your country of residence. Where this happens, we aim to use reasonable safeguards appropriate to the service and the nature of the transfer.

8. How Long We Keep Personal Data

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including customer service, legal compliance, fraud prevention, tax, accounting, and dispute handling.

Retention periods may vary depending on:

  • the type of data
  • the purpose of processing
  • legal and accounting obligations
  • warranty, complaint, or dispute timelines
  • fraud and security considerations

For example, order and transaction information may be kept for longer where necessary for tax, bookkeeping, or legal recordkeeping. ICO guidance says privacy notices should explain how long personal data will be kept.

9. Your Privacy Rights

Depending on the law that applies to your situation, you may have the right to:

  • be informed about how your data is used
  • access your personal data
  • correct inaccurate or incomplete personal data
  • request deletion of your data in certain circumstances
  • request restriction of processing in certain circumstances
  • object to certain types of processing
  • receive certain data in a portable format where applicable
  • withdraw consent where processing is based on consent
  • object to direct marketing at any time

The ICO and CNIL both explain that individuals can have rights of access, rectification, erasure, restriction, portability, and objection, with some rights applying only in certain circumstances.

To exercise any of your rights, please contact us at: contact@yardvo.com

We may need to verify your identity before processing your request. ICO training materials indicate that organisations usually have one calendar month to respond to rights requests, although exceptions can apply in some cases.

10. Marketing Communications

If we send marketing emails, we will do so in accordance with applicable data protection and electronic marketing rules.

You can opt out of marketing communications at any time by:

Opting out of marketing does not stop essential service communications about your orders, deliveries, or customer support matters.

11. Data Security

We use reasonable technical and organisational measures to help protect personal data against unauthorised access, misuse, disclosure, alteration, or loss. However, no internet-based system can ever be guaranteed to be completely secure.

You are responsible for keeping any account credentials, where applicable, confidential and for contacting us promptly if you believe there has been any unauthorised activity connected with your information.

12. Children’s Privacy

Our website and products are not intended to knowingly collect personal data from children for independent purchasing activity. If we learn that personal data has been provided to us inappropriately, we will take reasonable steps to delete or restrict it as appropriate.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy notices before providing personal information to them.

14. Complaints

If you have concerns about how we use your personal data, please contact us first and we will try to resolve the issue.

You also have the right to complain to a supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO). In France, this is the CNIL. ICO guidance encourages people to raise the issue with the organisation first, and both ICO and CNIL provide official complaint channels.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, website functionality, or service providers. The latest version will always be posted on this page with the updated effective date.

16. Contact Us

If you have questions about this Privacy Policy or about how your personal data is handled, please contact:

Yardvo
22 Rue de la Paix, Delle, 90100, France
Email: contact@yardvo.com
Phone: +44 7429 918753